Task Statuses

Every task moves through clear statuses so everyone knows where things stand — without phone calls or guesswork.

Status flow

Status	Meaning
New	Task created, not yet started
Assigned	Worker notified, not yet on site
In progress	Worker started the job
Waiting	Paused — waiting for parts, client, or approval
Done	Work completed and documented
Late	Past due date and not finished

Statuses update automatically when workers check in, complete steps, or finish the job.

What managers see

From the task list or dashboard, managers can:

• Filter by status — see all late jobs at a glance
• See who is working on what right now
• Check how long a job has been in each status
• Spot bottlenecks — jobs stuck in "Waiting" too long

Automatic status changes

itsTrack updates status without manual input in most cases:

• Worker opens the job → In progress
• Worker completes all flow stages → Done
• Due date passes with no completion → Late

Managers can also change status manually when needed.

When a job is done

Completing a task triggers:

1. Status changes to Done
2. All photos, notes, and signatures are locked to the record
3. A PDF report is generated automatically
4. Machine history updates if a machine was linked
5. KPI metrics update in analytics

→ See PDF Reports for details on exported documents.

Late tasks

Late tasks appear highlighted in the task list and in analytics. Managers can:

• Reassign to another worker
• Extend the due date with a note
• Contact the client to reschedule

warning

Do not ignore late tasks. They affect your KPI dashboard and client satisfaction scores.

Related:

• Creating Tasks
• Analytics — KPI Metrics